Monday, August 26, 2013

Dad's Review - Planning to buy a TCL LED TV? Think twice!

Last 07 July 2012, I bought a 32 inches borderless TCL flat screen from our favorite SM Appliance Center at SM North EDSA basement. Actually, I was initially checking the Samsung Series 4 LCD but due to very competitive price of TCL I gave its lady promodiser a chance to explain and promote her merchandise.

My TCL receipt
According to her, SM was pushing TCL brand in the Philippines mainly due to competitive price with quality comparable to other established LCD brands such as Sony and Samsung. Indeed, I was impressed on the performance and clarity of TCL flat screen inside the showroom when compared to other brands. In short, I purchased a TCL borderless flat screen 32E5300 LED TV with 1 year warranty for 22,995 pesos.

I mounted my TCL on the wall and I wasn't disappointed because the picture was crystal clear while the audio was quite loud for our 12 square meter master bedroom. Though TCL is a Chinese brand, I have no qualms with my flat screen until a few months back.

My borderless 32" TCL flat screen at the back of my new 42" LG 3D TV

During my previous vacation in May 2013, I noticed a thumb size black spot on my TCL TV. I thought it was caused by dead pixels so I immediately complained to SM Appliance Center Customer Service. The SMAC staff logged my complaint and coordinated with TCL for our warranty claim. Since I would be leaving for my work in few days, my wife was the one who coordinated with COOLTRONICS, the service contractor of TCL, regarding the repair of our flat screen.

warranty report last May 2013

The COOLTRONICS technician came to our house and after checking the unit he explained that the thumb size black spot wasn't caused by dead pixels but rather a misplaced adhesive tape inside the panel. He simply removed the said tape and our TCL was back in service in no time at all.

This vacation, I arrived 1st week of August, I noticed a straight black line appearing intermittently on my TCL flat screen. I showed it to my wife and she told me that she remembered that the black line started appearing several weeks after our TCL was repaired last May 2013. She never bothered to mention it to me because she thought it was caused by our Digi-box since TV pixelation was occurring when our Digi-box was connected due to some technical problem according to the cable TV technicians.

THE DREADED BLACK LINE OF MY TCL



I have to attend to more pressing matters thus I wasn't able to bring this problem to SMAC attention until several days back. I approached initially the TCL promodiser and explained to her the problem. She instructed me to coordinate with the SMAC Customer Service which I did. During my discussion with the CS staff, he reverted back to the same TCL promodiser. They concluded that since my unit was beyond the 1 year warranty period they asked me to contact directly COOLTRONICS. In fairness, the promodiser and SMAC CS staffs were both polite and courteous while having a discussion with me.

I contacted COOLTRONICS yesterday and explained the problem; the lady informed me that since my unit was beyond the warranty period then I need to pay 500 pesos "check-up" fee. I argued that the problem was intermittent and probably caused by the workmanship during the last warranty repair in May 2013. Since it was holiday, she replied that she would call me the following day; she would coordinate this matter to the technician who repaired my unit before, she added.

I received a call from COOLTRONICS today. The technician who repaired my unit explained to me that the black straight line I am seeing now on my TCL flat screen wasn't related to the problem he repaired last time. According to him, the intermittent black line is an indication of failing LCD panel or in layman's term "dead pixels." He added that there is a possibility that more black lines would appear in the future and the only way to remedy or solve the problem is to replace the actual LCD panel (not the entire TV) which could be very costly. After a few more minutes of technical discussions I decided not to send my unit for repair anymore.

All told, I therefore ask all hard working Dads out there to think twice before buying a cheap TCL flat screen. I am saying this not only due to the problems I have encountered but mainly because when compared to other flat screens I bought, TCL was the only unit that gave my wife and I headache and wasted our time in just a matter of one year.

My first LCD was a Samsung 20 inch which I bought in Abu Dhabi City, UAE last 2007. It was submerged under flood water during typhoon Ondoy in September 2009. My neighbor cum technician simply cleaned the unit with water and I was able to use it again. Of course, some minor problems occurred later due to flooding but no dead pixels until now.

My second LCD was a Sanyo 24 inch which I bought from SMAC 2 years back. My in-laws who are staying with us are using it right now after their 21 inch AIWA old school TV gave in recently.

This TCL is my third flat screen. In just one year of use I have experienced the problems mentioned above. I couldn't imagine the next problem that would appear on this flat screen later on.

My latest flat screen is an LG 42 inch 3D TV. I bought it recently at SMAC too and now adoring the wall of my new entertainment room. I just hope that my latest toy will stand the test of time, LOL.

By the way, regardless whether I bought a lemon TV or it was simply a poor decision on my part to prioritize a cheaply priced high-end item, hard earned money has been used. Anyway, I would just wait for other black lines to appear and when I am not comfortable anymore with my TCL flat screen I would replace it with another brand instead of spending on a costly repair.

Sayonara TCL!

09 November 2013

2 lines

3 lines

It is fortunate that my new entertainment room has been completed. In case I want to watch a movie I simply go upstairs and watch it on my 42 inches LG Cinema 3D flat screen. As a Dad, it is truly disheartening to see an expensive item deteriorated in short period of time.

January 2014


April 2014



In less than 2 years, at least 10 lines have appeared on my TCL. Way to go TCL!!!


July 9 2015



After 3 years and 2 days. This piece of crap will definitely go to the bin on December.


09 September 2015

TCL was brought by kids to their dorm; my daughter loves to watch the her favorite night time "teleserye." Yes! I found a way to dispose it without throwing it to the bin.

Since the wife also loves to watch her nightly primetime local TV series she opted to watch them in our entertainment room; I felt I was a refugee inside our house. Yesterday, I decided that I need to do drastic action otherwise my vacation would be ruined without being able to watch any sports and movie channels.

As replacement, I bought a series 4 Samsung 32 inches LED TV for 14,300 pesos. Unlike my previous TCL that can only read 500 GB HDD with one year warranty for around 24 k pesos, my new flat screen is capable of reading up to 1 TB HDD with two year warranty and with clearer video and bass audio. More so, it has built-in anti-surge protection and with 2 USB ports that are capable of transferring or copying files between 2 external drives.

While shopping for a replacement TV a TCL sales staff tried to coerce us in buying her cheaply priced products. There is no way she can convince us to even have a second look at her TCL products.

My new toy adoring our bedroom's wall



Disclaimer: This is an actual experience of a working Dad and could be different from other Dads' experiences about this brand of flat screen. 


81 comments:

  1. nice review.. but i've noticed that the vertical line appeared just after the technician fixed the tv.. i guess, the vertical line is caused by a lose contact on the FFC.. place a tape on the bezel on the TV align to the vertical line on your screen.. if you can open ur tv, it will point to w/c IC & FFC is responsible for the vertical line.. you can put some soft material on top of the IC and FFC so that it will put some pressure when you put back the TV.. i hope this will fix your vertical lineproblem ..

    ReplyDelete
    Replies
    1. I was planning to bring my TCL to a nearby LOVE Electronics Shop but recently I noticed a second straight line appearing intermittently. The service technician could be right. In this case, since my unit is now beyond the warranty period, I will just try to bear with these dead pixels or straight lines. I will post the pic of my TCL with 2 straight lines.

      Thanks for the suggestion but I am too busy nowadays and household electronics is not my cup of tea.

      Delete
    2. is samsung 40 inch led std tv a nice buy

      Delete
  2. Your post just made me confirmed that this brand (TCL) is indeed of very poor quality, I too just made a big mistake of buying this piece of crap which I have chosen over a trusted brand. I bought mine in SM as well, a 40" LED TV originally priced at Php45,495.xx offered with a tempting Php10,000.xx discount.

    The moment I turned on the unit, I immediately noticed abnormal brigthness on all corners of the screen but ignored it because of the 1-year warranty. Weeks later, 2 little red dots (dead pixels) began to appear somewhere at the center, alarmed by this I immediately called the customer service. A month or so the tech delivered a replacement and to my surprise, the replacement unit has dead pixels as well and far worst than the other. Another replacement unit was delivered a month later and this one looked good no more of the previously mentioned problems (and so I thought).

    Months later, warranty expired, I began noticing a red dot appearing and disappearing occassionally somewhere in the middle of the screen, with all the hassles and what not I decided what the heck I think I can live on it, pretty annoying indeed but just like every busy people out there I got more important matters to attend to and have it fixed is just optional.

    Unfortunately, just waking up this morning turning on the unit to check on the news, was surprised to see the TV screen all messed up looking like a lose video or signal cable or something. Removed all the connected cables at the back except the power cable, changed source to test, powering on and off, SAME RESULT. Very disappointed, hard lesson learned to STAY AWAY FROM TCL PRODUCTS from now on!

    Thank you for this post.

    ReplyDelete
  3. same here..bought exactly the same model...after 2yrs, 2 vertical lines appeared exactly like the first pic above...

    will not buy any tcl led tv again...

    ReplyDelete
  4. I have an older model LCD from TCL...supposedly a samsung panel. just starting to get one black line that goes away after a few minutes. this sucks big time! I guess I made it 2 years, can't complain too much. I guess?! thanks for your blog post

    ReplyDelete
  5. we have tcl hd tv model TL32M11HD, bought it 2.5 years ago from local retailer, 2 days ago a margin like grey scale turned up on the bottom of the scree, the pattern in the margin alters as it is on. the retailer passed us onto a techy about 1 hour highway drive away he want $100 to look at it. the thing only cost $400

    i would not call this good service by a long shot.

    can anyone help us please? we live north of gympie, queensland.

    tia

    len brauer

    ReplyDelete
    Replies
    1. I hope somebody from your country or area can give you an advice about this matter.

      Delete
    2. my tcl just broke down after almost 2 years. it started showing pink and green colors and the screen was flickering, the service guy said it was a damaged screen panel and there was nothing that can be done about it fixing it would cost me almost a new lcd tv. TCL IS A BAD BRAND, NEVER AGAIN!!!

      Delete
  6. i bought mine, happy to see that my tv has no sound at all

    ReplyDelete
  7. i plant to buy TCL tv,
    thanka for review,
    still search for the best type

    ReplyDelete
  8. Uh oh... I will not buy that brand!

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  9. bought a 48 inch TCL tv yesterday and the AV output will only show black and white, can't get an answer from website or chat the phone is out of order or something. if the store will take it back will buy a quality tv not one of these things.

    ReplyDelete
  10. Yeah, I've experienced the same. A year after we purchased TCL 32inch LED TV a vertical line appeared and then another year after, the screen has so much lines it covered half of the screen, very DISAPPOINTING.

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  11. So disappointed! My wife bought this TCL LED Model LED32B3350 while I was away for a few months and when I came home with an external sound system to connect to the darn thing, imagine the look on my face when I couldn't find the audio out connector. Whaaaaaat!

    ReplyDelete
    Replies
    1. If your new TCL has headphone output then you may connect it to your external sound system by using a 3.5 mm stereo jack to RCA (?) audio connectors.

      Delete
  12. Have a TCL LED 48 inches. Very satisfied with it. No problem at all. Great buy! It's a matter of taking good care of your toy boys!..

    ReplyDelete
    Replies
    1. Wrong! I bought a TCL 55' LED TV back in 2013. I have always been super protective of my investments and would not let anyone lift or move the unit by the screen or even place any pressure on the screen for fear of snapping the light circuits. Additionally, I regularly dusted and vacuumed the back. My unit started displaying vertical lines about 6 months ago and has steadily gotten worse to the point now where it needs to be disposed of. This is not an issue of maintenance. It's poor quality issues. Thankfully, it sounds like you got a good one. Be thankful.

      Delete
  13. I have a 43" unit. After just one month, guess what? NO VIDEO! I'm spreading word. Unless this brand and its service centers shape up, they will lose business.

    ReplyDelete
    Replies
    1. i will do the same. my LED32B2600 TV has motion blur/mosaic when watching movies and i tried the same movies with 3 different brands of tv, all clear and good.. service center said that the said unit is really like that. very wrong choice i made...tsk...tsk...tsk.

      Delete
  14. Omg! I wish i read theses comments before i bought my tv. Last aug. 29 i chose tcl smart tv over the other popular brands because of the price and also bec picture quality looked to be ok. However, when we started using it at home we found out that the sound is very low even at full volume.

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  15. god! im planning to buy tcl because of the amazing features and price.. thanks for this info.. now turning out my interest of this brand..

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  16. Thanks to you all, guys! Now I know what I wanted to know! I'll stay away from TCL.

    ReplyDelete
  17. Sh*t, if I have read this review, I wouldn't have bought the TV! I bought a 40-inch TCL LED Smart TV yesterday for our transfer to our new condo unit. Since we do not have a cable line yet, we used the Hard Drive with movies stored in it and it was very very very good. My wife and I totally love it. It's big, it's bright, and it's smart TV. We can browse the net, access the channels in just an app. I hope it would not deteriorate fast. 2-3 years is enough for me. But I am hoping for 5 years and up with this lovely, adorable Smart LED TV.

    ReplyDelete
    Replies
    1. Hi! Wonder what happened to your TCL tv now. Was actually planning to buy a 43inch LED TV but I'm now thinking twice due to these comments.

      Delete
  18. Note TCL used to be RCA, so just grab any old RCA remote or use RCA code and it should work.

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  19. im planning to buy a TCL 46" Smart 3D LED TV tomorrow.. I hope i made a right decision!! Because of its advance features compare to other brands,that made my choice complete..

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  20. My hubby bought our TCL last year Sept..... this year i notice a dark spot on the top left side, then it started to spread...now it is still showing but any shows with night scenes or dark scenes forget it....can't see nothing...it like viewing a bad pirated movie..... the store told us it will take seven days to fix.... honestly it look like if it have mold growing behind the screen.....will keep everyone updated.... in case this happen to anyone.

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  21. bought tcl 42" 4k 3d smart led tv 120hz last 10/3/14 sa trinoma ansons. After a month the screen starts to flicker, showing black lines, and just stuck on the tcl logo startup. Good thing this happend during the warranty period. Tcl technician will pickup my unit panel replacement. without warranty that panel would cost me 15k pesos!!! Never again will i buy TCL product again!!!

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  22. It's good I've read these comments. I am planning to buy a TCL TV because of its features and good price. But now, I know.

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  23. Our TCL is 2 years old, and the TV started to display an intermittent black vertical line on the left third of the screen about 6 months ago, and now is evident most of the time. Sometimes the line will go away after the TV has been on for a while, which makes me think it is thermally sensitive connectivity such as the ribbon connectors on the panel or perhaps a deteriorating component like a cheap capacitor. If a "loose" ribbon cable, putting something like a piece of foam tape on the back of the cable can sometimes help with connectivity if that can be 'engineered' to put pressure on the cable when the case is closed. But that's a crap shoot often. The latter, cheap electrolytic caps, are the bane of inexpensive LCDs. A lot of owners open inexpensive TVs up to find many caps already burst and failing. If you are handy with a soldering iron and don't mind spending $5-20 in caps, there may be an opportunity to fix these TVs oneself. ...assuming that is even the issue with the TCLs. If the LCD panel itself is bad it isn't really DIY fixable unless one wants to replace the whole panel, in which case one may as well purchase a new TV.

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  24. I rather a tube TV than this garbage. 2 years of very low use and it won't even come on now!

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  25. Thnx for the info. I was planning to buy tcl 40 inch smart tv @21.5k wt 2yrs tommorow jan 23, 2015. But now, i will change my mind for tcl product

    ReplyDelete
  26. yesterday i brought TCL2800 LED 40 inch lets see its performance in future.

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  27. Last week, the staff at this popular appliance center is shoving down a TCL 50" LED TV to our throat and even gave us a 1k discount to boot. I asked them to play a movie and had them crank the volume up and it was at 100 and the audio sucked. Then we asked them to play the same movie from an LG TV and the sound was awesome and the picture quality was crisp and clearer. Good thing we changed our mind. We are planning to settle down with a Samsung 48" bundled with an HTS. Thanks for the blog, we knew we made the right choice to walk away from this piece of crap.

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  28. TCL brand is Made in China.. although it's a big company and fast moving tvs' now a days maybe bec of it's cheaper price and it is same quality like branded at first try, but in the long run,.still a piece of crap of China's low quality product.

    ReplyDelete
  29. Planning to buy also a competitively priced TCL 32inch led tv here in the KSA,but upon learning of these common panel glitches (and more),I've decided to go the other way!Going for a Samsung counterpart, 200SR more,but safer for me!!!!Thanks for the info guys!!!

    ReplyDelete
  30. Thanks for the information, coz i have plan to buy tcl 40 inch d2700 at sm mega which the promo guy captured my interest because of the feature and cheaper price. How about the devant brand , is it ok or the same problem might happen? Thanks..

    ReplyDelete
    Replies
    1. I have 42" D2700, everything is working fine. It's a matter of how you take good care of your unit, make sure that your tv is well ventilated, and just don't overused it.

      Delete
  31. I am planning to buy 55 iches TCL smart tv today because its in promo only 35 k with 3 years warranty but after reading the comments i am not interested anymore,,,Thanks

    ReplyDelete
  32. Thanks , I decided not to go with my TCL 55' purchase tomorrow as well. Would rather go down a few inches with a better brand

    ReplyDelete
    Replies
    1. MY tcl tv is Good... Umabot na po sia ng 3 years ang now i injoying watching new movie...

      Delete
  33. Last July 2012, I bought a 32 inch LG LED TV with 2 years warranty at Wilcon Depot, Visayas Ave. A few months before its warranty expired, i noticed white smoke spewed out from the unit while it's on. The LG serviceman who repaired it said the short circuit was caused by sudden electrical surge which the LG TV could not cope with. I answered back and asked why this thing happened when LG supposedly should have anticipated this problem and therefore should have addressed the problem before release of the product in the market.

    Since it was repaired, I was appeased and hoped that it will be the last problem I will encounter with my LG TV. I was wrong. Just a few months after the warranty expired, I noticed that the pictures displayed on screen disappeared every 2 seconds. I called the LG service Center and requested for a home service. The LG serviceman came to check on the unit then told me that my LG TV is beyond repair. The only solution is LCD panel replacement that will cost me around Php10,000. To make matters worse, the serviceman told me that LG no longer sell spare LCD panel for this purpose. In short, my LG TV is doomed to die too soon than expected. By the way, I paid PHp600 for that futile check-up because that was their company policy.

    Because I am busy with my work, I ignored the problem hoping that it will adjust back to its original appearance. But the problem went on for a few more months until the “disappearance” was replaced with thick horizontal lines distributed evenly on screen every 2 seconds. The problem went on until June this year when my LG TV no longer functions – no pictures and no sound at all. All I could say is f*ck you LG.

    I believe there are many of us LG TV consumers who have suffered the same experience. Let’s group together and bring this matter to the proper authority like DTI and to LG Company because this could be a violation of the Consumer Act of the Philippines (RA 7394).

    To the owner of this blog whose latest TV is LG, good luck to you, sir. In case it will suffer the same fate as mine, I won’t be surprised anymore. Please update us in that regard.

    BTW, I found this OLX ad with the same problem http://olx.ph/item/broken-lg-3d-led-tv-55lw5600-needs-repairn-ID6ODCf.html?p=12#d5acaeb3d1

    ReplyDelete
    Replies
    1. My LG is still working fine. It is my TCL that I am planning to throw. By the way, electrical surge can really damage any electronic appliances that is why some of the manuals are recommending disconnecting your appliances if there is a possibility of electrical surge like nearby welding jobs, lightning and power interruption/restoration.

      By the way, whatever happens after the warranty period becomes our responsibility. That is my opinion only.

      Delete
  34. Actually, I did not buy the electrical-surge as the cause because there was none (welding jobs, lightning, power interruption/restoration, etc) that I observed when the short circuit occurred. I should know because the light in the living room was turned on and it should flicker if there was indeed an electrical surge at that time.

    As regards to the warranty, yes I agree that it is no longer the company's responsibility but ours. However, units that last only with its warranty period of 1 or 2 years are not acceptable and clear deception. RA 7394 assures us of quality products and protects us against deceptive, unfair and unconscionable sales acts and practices.

    To the moneyed individuals, this could be negligible but to those whose earnings are just enough for their basic needs, this is not acceptable.

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  35. this info. .. help me for deciding what kind of smart t.v i should buy .. thanks alot i planning to buy TCL smart tv. and now i change my mind :)

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  36. ngayun lang nanuod ako ng tv bigla lumabas yung red line lol... nung nakita ko yun alam kuna na dead pixel hayzz.

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  37. I was planning to buy one next week but after seeing this reviews.... No way!

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  38. Me too, we are planning to buy a TCL LED smarttv. After reading all the reviews, I got so much knowledge about the product quality. Thanks a lot for the review!

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  39. Going to purchase a tv today was trying to decide if TCL or Samsung. Im trusting Samsung but TCL price looked nice....But from these reviews I know which i am going with. Thanks!!!

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  40. Thanks for this review. I'm a working Dad too and have been, and is currently searching/reviewing LED TVs. I was actually considering this brand until now. Thanks again for the review and saving my/other's hard earned money. Your review will be shared to my group of Dad friends. hehe

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  41. SM will have a sale this weekend. I was actually planning to buy the TCL 40 inch television...guess I'll be heading to the Samsung aisle. Thanks for the review.

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  42. I bought 3 TCL LED TV,s in 2008, 40,32 and 26 inch.
    All 3 are beeing used daily and up to now, Dec. 2015,
    there was never a problem with them. Maybe the earlier models
    from TCL were of better quality.

    ReplyDelete
  43. Poor TCL, You almost wasted my Money. Thanks for the review man, TCL price is really tempting. Im so glad my Changhong led still in shape for the last four years, but im planning to buy at least 40 inch led this christmas. Im still not sure what brand though, but definitely not TCL of course. Too Risky. Haist!!

    ReplyDelete
  44. Life time of all led tv is just 7 year.... 3 year or more is Good enough to sutisfy youR watching.

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  45. Planning to buy TCL for Mom & our bunso. Ang galing din kasi magpush ng promodiser na nakausap ko. But big thanks to your review, never will I be caught with his sweet words. :) Thanks also for sharing your experience with other brands, helps a lot! :) -Working Ate

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  46. Our tcl 40inch TV is almost 2 years, been playing it using 1TB external drive field with movies and maghapon namin sya ginagamit lalo na yung anak namin na adik sa movies, so far ok naman cya until now good pa cya, cguro chambahan lng kung may sira khit sa ibang brand naman may defects. Bottomline TCL is good for us 20+ year experience na TCL sa TV industry.

    ReplyDelete
  47. Bought 32" TCL Android TV LED32S4690S. It doesn't have any problem when it comes to audio and picture. It will stay on TCL LOGO for almost an hour, or it will run but the "starting smart system, please wait" notification will on on your screen until you're done watching. It's also slow when trying to access the menu. It first occured 2 months after it was bought. For a year and 2 months, i'm going to give up and will depend on branded TVs as they really stand the test of time.

    ReplyDelete
  48. All TV parts are the same. They usually came from the same factories. Different companies purchase parts and assemble it and named as their own brand. No TV brand manufactures all parts and component just to make their own TV. Don't be fooled by those marketing strategies and brand name. One good example is a laptop, there are many brands and have you notice that they used the same CPU? either Intel or AMD and etc. It means they purchase this CPU and assemble as their own. Ask a LCD TV technician and you will know.

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    1. This comment has been removed by the author.

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    2. This comment has been removed by the author.

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    3. I agree with you but these companies have different assembly lines and quality control. Aside from that it was the LCD TV technician who told me that they have plenty of TCL cases in Philippines having the same screen problem.

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    4. Just to add, a couple of months back I bought a QUE 24 inches LCD TV for 5999 pesos. It is working fine until now and I am preparing a review for this flat screen hopefully in few.weeks.

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    5. You are correct about spare parts as every electronic device have almost the same semiconductors used in it but the engineering design how to dessipate heat how to use capacitors in support of a transistor and resistor, diode etc is a big factor to the quality of a device. Different TVs brands and engineering manufactured in the same plant will produce different performance. It's the engineering that matters most.

      Delete
  49. Just bought a TCL LED20D2700 yesterday. Gonna post a feedback after several months. :). TCL is a good brand. To those who had a problem then that's theirs. Because every unit differs even though if they have the same components.

    Dahil kung ganyan man ang mentality ng tao. Lahat ng brands panget. Dahil lang nasira sa inyo eh nilalahat na at dinadamay na ang company. :D

    Kung alam nyo lang na marami ding nasisiraan sa mga known brands like Sony, Samsung, LG etc. Kaya hindi lang TCL.

    Common sense na lang at take a risk.

    ReplyDelete
    Replies
    1. Good luck on your TCL....

      Delete
    2. Any update on ur tcl tv? June 19 2016

      Delete
    3. I disposed it and replaced it with 24" Qube HDTV.

      Delete
  50. Bought a TCL last Feb. Wla pang 2 months, may 2 itim na circles na nagform sa screen. Dinala namin sa service center nila, sabi picture tube ang may deperensiya so papalitan nlng dw nila yung unit. April pa namin dinala yun sa service center, pro til now di pa napapalitan yung unit. Kesyo hinahanapan pa dw ng prehong model ng tv. Plano ko nga pupunta nlng sa appliance center nila, kasi nka-3x na akong nag follow-up sa service center wla nman akong napapala haaay...

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  51. maybe TCL stands for "the colored line"

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  52. bought a tcl 40" led yesterday. i hope this one lasts just like our devant. yung sony nga namin after a month may dead pixels na rin.

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  53. TCL Sucks!!! After just 13 months my 55" has 3 lines in the middle screen!!! TCL stands for Tanginang Cupaling Lecheng TV!!! Don't even think about buying one!!!

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  54. Even the TCL aircon sucks.... bottomline, TCL is not a good brand and after sales service is also very poor..... When you call customer service, they always refer to this certain "Mam Weng" that they need to call in head office to ask the status of the service call/repair that you requested and she has been always been out for snack or just out and cannot be contacted....
    Poor TCL... hope their management gets to addressed all these issues...

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  55. I knew it, TCL is not a good brand but still we bought it last June 3, 2016. We have this TCL 50 inches smart tv. And it was good for the last 5 months, good audio, pictures super hd.We chose it because the sales lady is good in communication skills plus it was sale that time for P22,000 plus. So the problem on the first 5 months with our unit is that. We are watching and suddenly no pictures came out it was all black but there is audio in it. We tried to change channels and its the same. So we went to the SM Cauayan City where we bought and told us that someone will look for it. We waited for a week for the technician to see the unit. But on that waiting period we keep going back to the SM Appliances to update if when will be the technician come to see the unit. After a week they came and told us to get the unit and has to be repaired and change something on it i dont know what its called. The staff kept us irritate because it took a month and a week for them to send us back the unit. We did not pay anything because we have 1 year warranty. And after 7 months, as we are watching on youtube there is suddenly a vertical lines appear on the screen. Its very tiny vertical line and the color is green. It is not moving. We change channels, we reinsert our cables, we replug the socket but nothing changed. I dont know what to do with this TCL unit. Not we are having our regret. We should have bought that samsung tv before. Waste of money and headache. Just sharing my story.

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  56. O
    OMG I have just seen this reviews and just bought my TCL 48" LED FullHD Android SmartTV Curved @ decent discounted price, we bought here in UAE... so this is the first time we bought a Flat screen when after 9 years of service of our Panasonic 32" LCD TV , BTW i bought an LG FLAT screen 12 years ago if I am not mistaken in just 1 month of used it suddenly stop working. Anyway I already bought this TCL so let us see if I'll suffer the same fate like others in this brand.

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  57. Hi, we also bought TCL 40" LED TV on June 24, 2017 at SM City Cauayan. In just two months of using it, a thin, vertical, black line appeared. In a few days, the line became bigger. On September 5, we referred it to TCL to claim for warranty. The service center took the unit on September 14. TCL's commitment is to repair or replace it in a month's time. Last week, I made a follow-up and I was informed that the unit is for replacement just waiting for a delivery line-up. I called again this morning (Oct. 20), and I was told the same excuse, no specific date and to follow up again next week (sigh). I just hope that this is not just an excuse to hide delay in their after sales service. If their product sucks, they could at least be good in appeasing their already dissappointed consumers.

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  58. tcl breakdown within 15 months of start up - 2 TV's did this one was a replacemtn will never buy another one

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